OPERATIONS PLAN
Objectives
- To ensure Customers orders are processed and delivered within the time stipulated.
- To ensure our response time to complaint and order taking is quick and fast
- Following daily activities of work routine to reduce errors during order taking and sorting.
Goals
To ensure customers are satisfied and choose porshe_wigsandaccessories as their preferred brand.
| Days of the Week | Daily Activities (10am -5pm) |
| Monday | Inventory management from previous week-By MyselfOrder Taking-By staff (1 staff working with me for now till orders are a lot and there’s need for additional hands) |
| Tuesday | Sorting of orders taken from Monday-By MyselfCommunication; Attending to complaint/Enquiries/Feedback/E-mail response/Phone calls/Social media-By Staff |
| Wednesday | Styling or Customization of wigs ordered- By MyselfPackaging & Labelling of Orders-By Staff |
| Thursday | Revamping of wigs, Coloring request- By myselfDispatch of deliveries to FedEx, Ups, Canada post-by staffAttending to dispatch delivery by pick up drivers-for customers in terrace-By Staff |
| Friday | Content creation on wig styling, DIY, Storing of wigs after use on You-tube- By Myself and StaffPosting of Content creation videos and pictures-By Myself and Assisted by Staff |